Managing Difficult Colleagues or Managers

Be assertive, not aggressive. You don't have to accept unacceptable behaviour.

Use "I" statements to express how you feel and suggest solutions. For example, "I feel uncomfortable when you speak to me like that. Can we discuss this in a calmer tone?" Try to find common ground. If you have a difficult relationship with a colleague or manager, try to find something you both have in common. This can help to improve communication and understanding between you.

Document everything. Keep a record of any incidents that occur with difficult colleagues or managers. This can help you to identify patterns of behaviour and provide evidence if needed. Seek support.

Talk to someone you trust, such as a friend or family member, about the situation. You can also seek support from your EAP or HR department. Practice self-care. Make sure you take breaks and prioritize your own well-being. This can help you to manage stress and maintain a positive outlook, even in difficult situations.